The Influence of the Physical Environment of Class III Inpatient Rooms on Patient Satisfaction at Tgk Abdullah Syafi'i Beureunuen Hospital
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Abstract
Hospitals must meet the technical requirements of hospital facilities and infrastructure that support complete health services. The facts show that the increase in patient satisfaction is influenced by the quality of the physical facilities of the ward. This study aimed to influence the comfort of the physical environment of Class III Inpatient Room on patient satisfaction at Tgk Chik Di Tiro Regional General Hospital Sigli in 2022. This is an analytical study with a survey approach. The location was at Tgk Chik Di Tiro Hospital Sigli. The population was 134 people and the sample was 93 people. The sampling technique used proportional random sampling. The independent variables include air quality, temperature, humidity, room layout, noise, floor conditions, ceiling and lighting conditions, while the dependent variable is patient satisfaction. Data analysis used chi-square and multiple logistic regressions. The results showed that the variables of air quality (p = .009), temperature (p = .002), room layout (p = .013), noise (p = .018) and floor conditions (p = .006) had a significant effect on inpatient satisfaction at the Hospital. It can be concluded that temperature is the dominant variable influencing the satisfaction of inpatients at Tgk Chik Ditiro Sigli Hospital. It is suggested to the hospital manager to improve the hospital physical quality such as temperature, air quality, noise or other physical environment in order to improve the hospital's image and customer satisfaction
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How to Cite
Rakhman, F., Nurrahmah, R., Kartika, Ismuntania, & Mualim, A. (2024). The Influence of the Physical Environment of Class III Inpatient Rooms on Patient Satisfaction at Tgk Abdullah Syafi’i Beureunuen Hospital. International Journal on ObGyn and Health Sciences, 2(2), 82–88. https://doi.org/10.35335/obgyn.v2i2.158
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Aji DSK, Setyawati SM, Rahab R. Analysis of the Influence of Religiosity, Service Quality and Image on Customer Loyalty with Trust as Mediator. J Business Economist, and Accountant. 2020;22(1):78–94.
Andesta A. Analysis of Factors that Influence the Satisfaction of BPJS Participant Patients with Inpatient Installation Services at the Solok Regional General Hospital (RSUD). J Record Med. 2020;3(2):121–35.
Anggraeni VD, Muryani S, Amalia R. Temperature, Humidity and Noise in Shop Yards on Jalan Godean, Sleman, Yogyakarta. Sanitation J Environmental Health. 2016;7(3):131–8.
Apriyani A, Wijayanti PEH, Habibi M. Lighting, Temperature and Air Germ Index in Kindergarten Hospital Rooms. IV Samarinda. J Forikes Voice Health Researcher (Journal Heal Res Forikes Voice). 2020;11(2):157–9.
Ayu DR. The Influence of Service Quality, Facilities and Prices on Inpatient Satisfaction at Umar Mas'ud Sangkapura Bawean Gresik Regional Hospital. Muhammadiyah University Gresik; 2019.
Ekawati S. General Description of Patient Perceptions of the Marketing Mix on Patients' Decisions to Use Inpatient Services at Type B Hospitals in Makassar City. Alauddin Makassar State Islamic University; 2018.
Fitria L, Wulandari RA, Hermawati E. Indoor Air Quality in X's University Libraries (Physical, Chemical and Microbial Aspects). Makara J Heal Res. 2010;76–82.
Garda B. Proposed Improvements to the Layout of Outpatient Poly Facilities at the Mental Hospital Prof. HB Sa'anin Padang. Andalas University; 2017.
Husaini I. Student Perceptions of the Use of Green Open Space at Jakarta State University in View from Extrinsic Functions. State University of Jakarta; 2015.
Hutama DW, Widiyanto I. The Influence of Service Speed, Location Convenience, and Price Perception on Customer Value and the Impact on Loyalty Interest (Case Study of Dewa Futsal Field Renters in Semarang). Faculty of Economics and Business; 2015.
Lubis A. Conducive Work Environment and Factors That Influence It. Al-Masharif J Economics and Islam. 2015;3(1):34–50. Mulyatna L, Rusmaya D, Baehakhi D. The Relationship between Noise and Community Perception in Class A, Class B and Class C Hospital Inpatient Rooms in Bandung City. J Community Based Environ Eng Manag. 2019;1(1):25–31.
Manengkei B. The Relationship Between Service Quality and Patient Satisfaction in the Inpatient Room of RSU GMIM Pancaran Kasih Manado 2016. Paradigm. 2016;4(2).
Mumu LJ. Analysis of Factors Associated with Patient Satisfaction at the Internal Medicine Polyclinic at Prof. Hospital. Dr. RD Kandou Manado. DISGUST YOU. 2015;5(4).
Muntaha R, Caesar DL. Physical Environmental Factors in the Room with Air Germ Numbers in the Inpatient Room of the Siti Hajar Building, Sultan Hadlirin Islamic Hospital, Jepara. J Primary Scholar Nursing and Public Health. 2016;5(2).
Murniati N. The Relationship between Temperature and Humidity and Complaints of Sick Building Syndrome in Private Hospital Administration Officers. 2018;7(3):148–54.
Naibaho TSE, Aulia DN, Nasution AD. Evaluation of Light in Patient Inpatient Rooms: Case Study of North Sumatra University Hospital. Anterior J. 2019;18(2):175–81.
Pangerapan DT, Palandeng OELI, Rattu AJM. The Relationship Between Service Quality and Patient Satisfaction at the Internal Medicine Polyclinic, Gmim Pancaran Kasih General Hospital, Manado. JKK (Clinical Medicine Journal. 2018;2(1):9–18.
Purnama DI. Analysis of Physical Air Quality and the Presence of Mold in the Pavilion Room at RSD dr. Soebandi Jember. 2017;
Prasetyo DA. PHP-Based Information System Design at the Muizzah Clinic. J Computer Science and Business. 2017;8(2):1970–6.
Razak H. The Influence of Ventilation and Environmental Characteristics on the Thermal Comfort Level of SMPN Classrooms in South Jakarta. J Research and Scientific Work Arsit Usakti. 2015;15(2).
RI D. Technical Guidelines for Emergency Room Hospital Buildings. Directorate for Development of Medical Support Services and Health Facilities, Directorate for Development of Health Efforts, Ministry of Health of the Republic of Indonesia. 2012;
Rimantho D, Cahyadi B. Analysis of noise for employees in the work environment in several types of companies. J Technol. 2015;7(1):21–7. Rimantho D, Cahyadi B. Analysis of noise for employees in the work environment in several types of companies. J Technol. 2015;7(1):21–7.
Rizal M. Design and Development of an Early Warning System for Earthquake Disasters Using Bayesian Methods Based on the Internet of Things. Indonesian Islamic University; 2019.
Romadhoni LC, Asmony T, Suryatni M. The influence of workload, work environment, and social support on librarian burnout in Mataram City. Khizanah al-Hikmah J Library, Information and Archives Science. 2015;3(2):125–45.
Roza A, Wulandini P. Patient Satisfaction of BPJS Participants in the Pekanbaru Hospital Inpatient Room. J Nursing Abdurrab. 2018;2(1):54–60.
Sedarmayanti HJ. Work Procedures and Work Productivity. 2018;
Siddiqui ZK, Zuccarelli R, Durkin N, Wu AW, Brotman DJ. Changes in patient satisfaction related to hospital renovation: experience with a new clinical building. J Hosp Med. 2015;10(3):165–71.
Sihombing TN, Arvianto A. Analysis of the Physical Work Environment in the Finishing Department (Case Study at PT Austenite Foundry). Ind Eng Online J. 2019;7(4).
Suciana F, Supardi S, Fibrina R. Relationship between inpatient room temperature and vital signs in heart failure patients. 2016;
Sumiyani RR. The Relationship between Heat Pressure and Labor Productivity in the Finishing Division of the Garment Division at PT. And Liris Sukoharjo. 2013;
Susanta G. Complete Guide to Building a House. Independent Business; 2007.
TAMBUNAN WR. Measuring and Increasing Patient Satisfaction in the VIP Inpatient Room at Bandung Adventist Hospital. UNPAS; 2016.
Tri NS. Scheduling Model for Prospective Doctors (Junior Doctors/Koas) Considering Ergonomic Factors in Teaching Hospitals. Sepuluh Nopember Institute of Technology; 2019.
Vindrahapsari RT. Physical Conditions and Number of Air Bacteria in AC and Non-AC Rooms in Elementary Schools (Study of Sang Timur Elementary School, Semarang). Thesis. 2016;
Wahyuti E, Dirdjo MM, Ismahmudi R. Relationship between the Implementation of Non-Pharmacological Pain Management and Post-Operative Patient Satisfaction in the Edelweiss and Seruni Rooms at Taman Husada Regional Hospital, Bontang City. 2015;
Wardhani V. Patient Safety Management in Hospitals. Brawijaya University Press; 2017.
Wensley C, Botti M, McKillop A, Merry AF. A Framework Of Comfort For Practice: An Integrative Review Identifying The Multiple Influences On Patients' Experience Of Comfort In Healthcare Settings. Int J Qual Heal Care. 2017;29(2):151–62.
Zahra MU. Benefits of Implementing K3 in Nursing Care in Hospitals. 2020
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